This policy document provides information and procedures laid down by ZKTeco for handling repair of hardware products, which are subject to ZKTeco's terms of the Warranty Policy.
ZKTeco provides 1 year limited hardware warranty to authorize clients of ZKTeco as follows:
ZKTeco warrants that all hardware products are free from defects in material and workmanship that result in a material deviation from the applicable published ZKTeco technical specifications or customized specifications for that particular client (“Hardware system failure”). Upon the occurrence of a Hardware system failure, ZKTeco will repair or replace such product hardware within 15 working days on receipt of the failed hardware. The hardware product must be shipped to ZKTeco and the shipping cost must be pre-paid and ZKTeco is not liable to any shipping cost.
For the replacement product(s), the warranty will be the remainder of the warranty of the original product or 60 days, whichever is longer.
Warranty Start Date Notice
All ZKTeco warranties are effective on the date of Commercial Invoice or Tax Invoice or 30 days from the date of shipment, whichever occurs first. All warranty claims must be submitted before the expiration date of the warranty term.
This warranty will only be upheld upon the proper use of the ZKTeco hardware and shall not apply if the hardware has been modified without ZKTeco’s written approval, if the serial number of hardware has been removed or if the product(s) has been damaged or impaired in any ways, including but not limited to lightning, surge, water or malicious damage. This warranty is in lieu of all other rights, conditions and warranties. ZKTeco makes no warranties or representations, either express or imply, with respect to its products or documentation, including their quality, performance, merchant-ability, or fitness for a particular purpose.
Under no circumstances will ZKTeco be liable for direct, indirect, special, incidental or consequential damages arising out of the use of or inability to use our products or documentation, even if advised of the possibility of such damages.
ZKTeco is not responsible for any costs including, but not limited to, those incurred as a result of lost profits or revenue, loss of data, cost of losses.
ZKTeco will also not be liable for any personal injury or death because of the use of our products, directly or indirectly.